Privacy Policy

Introduction

Welcome to 88bg, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy of every user who visits or registers on our platform. This Privacy Policy explains in plain terms what personal information we collect, why we collect it, how we use and store it, and what rights you have over your own data.

By accessing and using 88bg, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all users of our platform, including visitors, registered members, and players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. If you do not agree with any part of this policy, we ask that you discontinue using our services. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Information We Collect

When you create an account or use the 88bg platform, we collect certain categories of personal information necessary to provide our services. This includes: your full name, date of birth, residential address, email address, and mobile phone number. We may also request a copy of a government-issued identity document for the purpose of age and identity verification, in line with responsible gaming commitments. Financial information, such as your bKash, Nagad, Rocket, or Upay account details used for deposits and withdrawals, is also collected as part of transaction processing.

In addition to the information you provide directly, we automatically collect certain technical data when you interact with our website or mobile platform. This includes your IP address, browser type and version, operating system, device model, session duration, pages visited, and click patterns. This data helps us optimise performance, detect security threats, and improve the overall user experience for players across Bangladesh.

We may also collect voluntary information that you choose to provide when contacting our support team, participating in promotions, or completing survey forms. Any such voluntarily submitted information is treated with the same level of care and protection as the data collected during account registration.

How We Use Your Information

88bg uses the personal information it collects solely for legitimate purposes directly related to operating the platform and serving our users. Specifically, we use your data to: create and manage your player account; verify your identity and confirm you are aged 21 or above in compliance with responsible gaming standards; process financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, and Upay; deliver customer support and respond to your enquiries promptly; send you service notifications, security alerts, and account updates; and detect, investigate, and prevent fraudulent activities or breaches of our Terms and Conditions.

With your consent, we may also use your contact information to send you promotional messages about bonus offers, new game releases, seasonal promotions tied to events such as Eid, Pohela Boishakh, or the BPL cricket season, and other personalised offers relevant to your activity on the platform. You may opt out of marketing communications at any time by contacting our support team. Opting out does not affect your ability to use the platform or receive service-essential notifications.

Data Sharing and Disclosure

88bg does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in certain circumstances we may share your data with trusted partners who assist us in delivering our services. These include payment processing partners (including local mobile banking providers such as bKash, Nagad, and Rocket), identity verification service providers, fraud prevention agencies, and technology infrastructure providers. All such partners are contractually obligated to handle your data securely and only for the specific purpose for which it was shared.

We may also disclose your information where required by applicable law, a court order, or a request from a competent regulatory authority. In any such case, we will disclose only the minimum information necessary to comply with the legal requirement. We will endeavour to notify you of any such disclosure where it is legally permissible for us to do so.

Cookies and Tracking Technologies

88bg uses cookies and similar tracking technologies to enhance the functionality of our platform and to understand how users interact with it. Cookies are small text files stored on your device that help us maintain your logged-in session, remember your language and display preferences, and deliver a more personalised experience each time you visit. We also use analytics cookies to gather aggregate data on site usage patterns, which helps our technical team identify areas for performance improvement.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 88bg platform, including the ability to maintain your logged-in state. By continuing to use our platform with your browser's cookie settings enabled, you consent to our use of cookies as described in this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, compliance, and dispute resolution obligations. The specific retention period may vary depending on the category of data and applicable regulatory requirements. For example, financial transaction records may be retained for a longer period to comply with anti-money laundering obligations, while general account profile data may be deleted sooner following account closure.

Once the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with your identity. If you request early deletion of your data, we will process your request within a reasonable timeframe, subject to any legal or regulatory restrictions that may require us to retain certain information for a prescribed period.

Security of Your Data

The security of your personal information is a top priority for 88bg. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include industry-standard SSL encryption for all data transmitted between your device and our servers, secure password hashing, role-based access controls that restrict staff access to personal data on a need-to-know basis, and regular security audits of our infrastructure.

While we employ these safeguards, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users in a timely manner and take all appropriate remedial steps to mitigate any harm. We recommend that all users maintain strong, unique passwords for their 88bg accounts and enable any available two-factor authentication features.

Your Rights Over Your Personal Data

As a user of 88bg, you have a number of rights in relation to the personal data we hold about you. You have the right to access a copy of the personal data we hold about you; the right to request correction of any inaccurate or incomplete data; the right to request deletion of your personal data where it is no longer necessary for us to retain it; the right to object to or restrict the processing of your data in certain circumstances; and the right to withdraw any consent you have previously given for data processing at any time.

To exercise any of these rights, please contact our support team by email at [email protected]. We will respond to your request within a reasonable period, typically within 30 days. Please note that certain rights are subject to limitations where applicable law requires or permits us to continue processing your data. We will always explain clearly if a limitation applies to your specific request.

Third-Party Services and Links

The 88bg platform may integrate with or reference third-party service providers necessary for the operation of specific features. These include game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment processing solutions. These third-party providers operate under their own independent privacy policies, and 88bg does not control or take responsibility for their data handling practices. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

Please note that 88bg is not responsible for the privacy practices or the content of any third-party websites or services that may be referenced in connection with our platform. This Privacy Policy applies exclusively to the data that 88bg collects and processes directly through its own platform.

Children's Privacy

88bg is an online gaming and betting platform strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered or provided personal data on our platform, we will immediately suspend the relevant account and delete the associated personal data without delay. If you are a parent or guardian and believe your child has provided personal information to 88bg, please contact us at [email protected] so we can take prompt corrective action.

Changes to This Privacy Policy

88bg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the 88bg platform following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 88bg handles your personal data, please do not hesitate to contact our privacy support team. You can reach us by email at [email protected]. Our team is available to assist you and will respond to all privacy-related enquiries as promptly as possible, and in any event within 30 days of receipt of your request.